Rymes used to be a good company but something changed. They hadn't delivered propane since July.
I called last week asking when they would deliver (I'm on automatic delivery), they said at the end of the week. End of week came and went, no delivery. On Saturday, fuel ran out. I called, they said they would come on Monday.
Also said it wasn't an emergency since it powered only my fireplace (used to heat a cold room) and generator (electricity goes out often). Called on Monday they said they would try by Thanksgiving maybe after. After I threw a fit, they agreed to Wednesday. We will see if they come tomorrow.
If my electricity goes out and I have no generator, I will be sure to take them to small claims court for any losses.
Time to look for a new company, since this fuel company obviously refuses to deliver fuel to paying custormers. So what is the point of their business?
Product or Service Mentioned: Rymes Propane And Oil Gas Supply.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: Bad customer service.