Just recently switched to this company and I can guarantee you I won't be with them long. I love how they act like they're the champions of low income families and have 24 hr guaranteed service.......uuuunless u call their emergency line.
We have 2 young children and they received our payment via file assistance over 10 days ago yet mad to effort to contact us or deliver to us. I called the emergency line today and was told "sorry. Wait til Friday. You should've checked your tank".
Umm what?!? We've been calling them nonstop for weeks and they refuse to help. If we don't freeze to death I'm never using them after this winter.
This is what u get I guess when a company gets too big. Hogs get fat, pigs get slaughtered.
Product or Service Mentioned: Rymes Propane And Oil Customer Care.
Reason of review: Poor customer service.