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I recently tried to order oil on line - NO option to do so. So I had to call - they delivered next day - GREAT! Then 2 days later, I tried to pay on line with a check - couldn't process. So I tried to use a credit card they had on file...it wouldn't process. WTF? So...
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#885820
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Worst company!!! BEWARE!! I called Rymes with an odor coming from my furnace. They sent three different technicians, it was cleaned and NO problems were found. The fumes continued and I was getting nauseated and dizzy. They came back for the third and final time and...
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Anonymous
mike

Don't pay them but rather, sue them in small claims court for damaging your furnace. Use the report/findings from VAILLANCOURT FUELS as evidence. Most certainly, do NOT pay fo...

1.0
Hillsborough, New Hampshire
#883139
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Well this is very interesting!! Rymes Propane To Pay $47,000 To Settle Consumer Protection Claims: Rymes Heating Oils, Inc., a New Hampshire company, has agreed to pay $31,949 to 387 Vermont consumers and $15,000 in civil penalties to the State of Vermont to settle...
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1.0
Sanbornton, New Hampshire
#869679
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Short Review on February 19, 2015

Rymes Propane and Oil
#597680
Been a customer with rymes for 5 years ! A driver blacklisted me from getting deliveries because of a little ice on a flat driveway ! Call for delivery on my schedueled day say they cant make it that day ! Always pay in full in cash ! Bunch of rude 20 something *** on the call ctr.these *** suck would not recommend them.to my worst enemy !!!!!!!
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I've switched to rhymes oil because their prices are fair and delivery is fast and easy. I call They deliver I pay cash. Done. It's fast simple and uncomplicated. To be honest I'm surprised to see so much negative feed back. Hope you get better results. I...
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Gilmanton, New Hampshire
#819844
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They covered 50% of the balance in question. They sort of apologized. I had to get oil from a separate company because they did not give me heads up that their delivery was going to be late and done on Monday instead of Friday. They had not communicated in the past...
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5.0
#813483
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I called in Sep or Oct for a routine furnace cleaning and was told they couldn't come til January, which I thought seemed a bit long. When the guy finally came it took twice as long as it should have (normally takes them an hour and costs about $130-150). The tech...
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Anonymous
Anonymous

My burner cleaning was twice the amount this year and he spent half the time than the year before. Just had a situation with billing also. Will be switching to another compa...

Gilford, New Hampshire
#795251
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Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at...
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Anonymous
Anonymous

This is known as the Rymes run around. You can blame it on incompetence but it is actually planned that way. I used to work there. I'm privy to how things work. Your situation...

I liked
  • Delivery and service guy
I didn't like
  • No follow up from customer service
  • Way i felt blown off
#793846
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I ordered 150 gals of heating oil on 1o feb it was paid for I have called 286-4318 4 times about the delivery, i am down to almost empty and started on just below 1/4 of a tank on the day i called for it. they keep saying its coming turned down my thermostat...
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Anonymous
Anonymous

Yes rymes has to honor all the contracts. However, when did it become everyone else's fault but the home owner. Expecting them to deliver next business day.. how about moni...

#790761
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We were loyal Fred Fuller Customers since we bought our house. When Rymes took over they merged our accounts and refused to honor our Contract with Fred Fuller. Additionally, as it is there tank, no one else will fill it, and Rymes is currently charging $.60 more per...
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Anonymous
Anonymous

Rhymes is supposed to honor all Fred Fuller contracts. It was agreed to in the bankruptcy. If they are not honoring your contract you need to raise this issue to the Attorney ...

1.0
I didn't like
  • Entire experiance
  • Very bad customer service
  • Billing mistakes
#790611
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Not reliable.Not organized.Poor management.Constant run outs. Dispatch chaos.High employee turn over. Low employee moral. Lack of safety training. Poorly maintained trucks and equipment. Even worse customer service phone personnel. They pay the worst wages in the...
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Anonymous
Anonymous

Sounds like a disgruntled employee. Must have been fired for a job well done.

Anonymous
Anonymous

Be very careful doing business with this company. Dishonest and unlike Fuller's who cared about their customers Rymes will screw their customers. They are suppose to be honori...

I didn't like
  • Way i felt blown off by the ossipee branch
  • Incompetence
  • No follow up from customer service
#789985
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