Needed a delivery, have elderly inlaws. I went to the Milford NH office, paid $400 and left feeling like I was all set. A couple of days later, no oil delivery....I called and said: What's going on? Reply was "oh it won't be until later in the week, sorry" When...Read more
Milford, New Hampshire
I didn't like
- Customer service
I moved to NH seven months ago and the apartment I moved in has a contract with Rymes. I was used to paying heat with my rent so I wasn’t aware of what temp to set it on in order to regulate it properly. So for five months I got one whole bill for $650 after five...Read more
Apparently they can careless about how they treat customers because they have many right now.Read more
My bill average around Nov bill was about $75. Then I got a bill in the mail Dec for $45. I paid it. Now I get a credit notice of $325 saying it will be shut off in 15 days if I don't pay. So I created an online account to look at things, turned out that my $45 in Dec...Read more
On Jan 5 2018, after a winter storm & loss of power we experienced an electrical surge which knocked out our Rinnai wall furnace, our Rinnai hot water heater, our CD player & surround sound, two garage door openers, two clock radios & one telephone extension unit. We...Read more
Rymes Propane and Oil - Failure to hook up propane correctly
I paid rhymes oil company back in november for tank installation and propane hookup. It is now mid january and the gas is still not connected. Customer service refuses to set up a date to finish the job. Employyes are rude.
We have a 74 year old woman and 90 year old husband next door here in Brookfield NH and their tank was empty two weeks ago. They called, rhymes says no we ONLY deliver there on Weds then said theyre just too busy so she will have to wait 2 weeks... NOW after they have...Read more
I had the opportunity to meet the manager from the Martha Vinyard’s office and I have to say he was the nicest man! It was freezing...well below zero and very windy. He had to trudge through 3 feet of snow and try to find our tank and never once complained. I wanted to...Read more
I tried calling no less than 7 Rymes offices to place a request to fill my tank. All recordings said "you have reached a non working number". We had about 1/8 tank and several small electric fireplace/logs & portable electric radiators to get us through, so the...Read more
Just recently switched to this company and I can guarantee you I won't be with them long. I love how they act like they're the champions of low income families and have 24 hr guaranteed service.......uuuunless u call their emergency line. We have 2 young children and...Read more
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