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called for a price to clean my furnace.It was 125 hr plus parts [reasanable]young dude comes to clean he is there for 3.34 hours leaves with a non working furnace.we call and another young dude comes next day. he changes the nozzle then he leaves non working. on the...
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Somersworth, New Hampshire
I didn't like
  • Entire experiance
  • Culture of dishonesty
  • No follow up from customer service
#981256
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Rymes freely admitted that they delivered 100 gals of #2 fuel oil by mistake; I did not order it. Then Rymes demanded payment. Rymes repeatedly refused my offers to pump it from my tank then initiated small claims court 2 hours from my home. Judge heard that Rymes...
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1.4
Ossipee, New Hampshire
I liked
  • Driver
I didn't like
  • Management
  • Collections practices
  • Culture of dishonesty
#976323
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Called a week in advance to schedule propane delivery, my first one with this company, as they only come to my town on Tuesday, only to get home at 4:30 and find no delivery, prompting me to call and made to feel bad about that and told it was still coming. Never did...
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#968605
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Read your Rymes contract very carefully... Even after you cancel service you must write a letter to Rymes to fully cancel automatic delivery. If you do not they have every right to come and fill your tank and you must pay for it. Also they do not offer emergency...
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Anonymous
Anonymous

They do have emergency service. No light and out of fuel are 2 that are 24 hour emergency. They have come out to my house twice due to a no light within hours. First was th...

1.1
#957367
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These guys fill my tanks and two weeks later, when I'm out of the country, they pull them without paying me for my propane, giving me warning, letting me know the cause, or ensuring that my home would stay heated. They claimed (after they pulled the tanks) I had...
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Marlow, New Hampshire
I didn't like
  • Lies from the top
#942263
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This is a copy of a email I just sent them: Could you please tell me what the emergency was that one of your truck drivers went through a red light at the Regional Drive Lights (Route 106) and almost hit someone head on? This happened about 15 minutes ago, I was the...
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#935352
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Extremely disappointed at their ability to resolve a problem. We ordered our oil tank to be filled and charge on delivery. Charged 400 on Thursday but our tank is still empty. Called to confirm the delivery, they said we hadnt checked our tank properly and that our...
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#935198
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Rymes Propane and Oil - Customer Care Review from Rockland, Maine

Last week we had our furnace serviced. Nice young knowledged kid came out. He ended up calling his manager because he found a hole inside. They took the furnace apart and shut down our hot water. Told us they would call the next day with a quote. Manager called back that night saying they couldn't do anything until spring!!! Great way to treat a customer of 30 years. Getting someone else out will be tough because unlike Rymes, they are being loyal to their own customers.
#933568
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I called and ordered oil last week with no issues and great service which normally is always the case. However, I then called back which happened to be "after hours" on Friday due to my husband letting me know that he was unsure if we had enough left in the tank and to...
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1.0
I didn't like
  • Very bad customer service
#929964
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my hot water heater failed after only 6 months use. of course they didn't have parts. I have been waiting for a week and they cannot even tell me the status of what's up! every time I call they say "waiting for parts". I can't get past the receptionist. Remember this...
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#921684
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