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I really do not understand what is so hard about delviering fuel oil or propane.

We did the pre-buy program in 2012-**** and Rymes faile to deliver fuel oil to us even though we had pre-paid. Someone from the compant called us up to apologize. That was nice but doesn't help when you have no heat or hot water.

When I needed a propane tank set in a property I was selling, it took them three tries to come out and set a tank. We had more than sufficient credit; even so, I gave them a check for the antipicated cost. Still they did NOTHING. Finally I emailed and asked what the problem was. They said I hadn't said what DATE the tank was to be set. That was because it was ASAP.

This evening, even though we are once again on automatic delivery, I found a phone message to the effect that we are scheduled for delivery next week but we need to "make arrangements." Folks, how hard is it to understand automatic delivery? You've had our credit application since August, we have several hundred dollars credit with you as it is.

As near as I can tell, all Rymes does is take your money and them come up with as many excuses as they can NOT to deliver on what they promise.

Location: Starksboro, Vermont

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