Maggie B Zyt

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Verified Reviewer
| map-marker Laconia, New Hampshire

Late E-bill and meter fee

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Just received my E-bill January 4th. But my payment was due December 28th! Kind of hard to pay a bill on time when it is sent a week late! Also have noticed a 20$ "meter maint. fee" on my bill...Give me a break! Legit takes the guy one second to read my meter...I'm so over them! Tried to call customer service and waited on hold for 60 minutes...Finally was told i wouldn't be charged a late fee...ARE YOU KIDDING ME!!! Worst company ever!RUN AWAY!
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User's recommendation: RUN AWAY!

Anonymous
map-marker Woodstock, Vermont

Gas meter

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I cannot get through on the phone!!! Never an answer!!! Whats going on??? No matter what number I try!!! As a Rymes customer Im furious!!!
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Anonymous
map-marker Concord, New Hampshire

Missing Fred Fuller

*** company, *** service, *** owner. If you're thinking about becoming a customer...don't. Nothing but problems.
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Anonymous
map-marker Pelham, New Hampshire

Late fee

We always pay our bill within ten days to get the discount, however we recently received a bill with a late fee, although we never got a bill in the first place. Tried to call before 5:00 but they were closed..
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Robert N Xus

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Verified Reviewer
| map-marker Lebanon, New Hampshire

Poor Customer Service and Business Model

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Sorry to see the total collapse of this company, the lack of customer service, and the ability to function as a service business will drive this company to the same result as the absorbed Fred Fuller company. We purchased a home with two sources of heat, one oil, and one propane.

We were told by Rymes that they do not deliver oil to Newport, (Find out after the fact that was an incorrect statement) so we decided to consolidate to one company to provide both oil and gas.

In August, we asked RYMES to remove the propane tank which they had just filled in July, we paid the seller for the full tank at the closing.

The tank sat on our front lawn for over a month, fell over twice, we called Rymes and received multiple assurances that the tank would be picked up on XX date. We continued to call, only to be told Rymes had no record of the scheduled pickup. After the fourth call, we finally got them to pick up the tank.

Now the fun begins, they credit us $120.00 less for a full tank than what we paid the seller at closing.... even though the price of propane has risen significantly.

They tell us the check will be sent out in two to three weeks, that was in AUGUST. Two calls later and three hours on hold, we find out that they have no record of picking up the tank... how convenient is that??

Finally, get them to acknowledge they have the tank, they owe us a refund, they need to send us a check, it is now mid-December. December 22nd still no check, call Rhymes back, and we are being told that the check is being cut today and put in the mail.

I will follow up in three weeks when the check still has not been received.

I know, Rymes may think they are the only show in town, but trust me they are not. Not only that, but I will do everything in my individual power to let every individual I talk to know Rymes does not deserve their business.

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Loss:
$100
Cons:
  • High prices
  • Incompetence
  • No follow up from customer service

Preferred solution: Full refund

User's recommendation: USE Another Company

1 comment
Tamiko Qcx

I ABSOLUTELY agree with you about these guys. You hit the nail right on the head!

I have noticed multiple charges on my invoices $65+ for "service calls" I never made. When I call to ask what it is, they say "oh oops not sure how that got there" NOW I am being refused delivery (tank has been empty for 2 days) because I owe a balance (the OOPS was never removed) and they refuse to remove it because "I never followed up on it" she is saying there is no record of my calls I made to ask what the charges were for.

Word of mouth is your best advertising? I come in contact with a lot of people and I have a big mouth!!

Anonymous
map-marker Hudson, New Hampshire

Automatic delivery isn't automatic

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We have to keep calling to get oil deliveries when we're almost out of oil and we're on automatic delivery. Web site shows a delivery is scheduled and no one shows. Called today and was told a delivery was scheduled but no date was input for the delivery. Was also told there was no oil and they couldn't deliver until the next day even though we're almost out.
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User's recommendation: Call before tank gets to 1/4 full or you may run out of oil.

1 comment
Guest

We are on auto-delivery and the same exact thing happened to us except we actually ran out of oil. On Jan 26 2022 when it was literally -9 degrees.

Anonymous
map-marker Cambridge, Massachusetts

Need propane 20 percent

Can't get ahold of anyone...need propane before the 18th don't have enough to make it til delivery date. Have 5 month old baby in house. Propane is my only heat source!!!!
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David S Rhi

Broken Promises, terrible customer service

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I was pleased when a representative from this company said they could provide propane service for a generator I am having installed but it has turned out to be a disaster. They said they could provide service in November and after taking a day off from work (and driving 400 miles in one day round trip) to meet them for the site survey and building a level platform to support the tanks and calling them time after time to get an install date I was told yesterday, January 11th that they cant find any propane tanks and will NOT be able service my account so now, two months later, I have a brand new generator but no propane source to power the generator. Of course, in hindsight, I should have looked the the reviews and steer d away from this really bad business so I am partially to blame but I feel obligated to let others know STAY AWAY FROM RYMES PROPANE !!!

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Cons:
  • Customer service
  • Entire experiance
  • Incompetence

Preferred solution: Deliver product or service ordered

David F Ikh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

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my wife and i are in our golden years im a 100% disabled vet not that that matters to these people we have been trying to get them to install a heating system in our home for 7 months this year alone let alone years past there very dismissive and quite rude i can see why they have a solid 2 star rating can you say time to switch beware of these people the 1st 90 seconds of there phone message is abought paying them cash so buyer beware the lady told me she did not care abought us leaving i wonder if her boss knows he will soon enough mad as ***
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Cons:
  • There rude unknowledgable dismissive with a pass the blaim

Preferred solution: teach your people to respect the customers losing them ends buisness for all

1 comment
Guest

Bad company that isn’t to be trusted

Anonymous
map-marker Hampstead, New Hampshire

Need propane

Just moved here 4 months ago, looking to heat my apartment. Ed 857-312-****
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Anonymous

The service is impeccable

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we called for service 8 am on a Saturday morning with no heat, service came within the hour. Service technician Dave H. came in to look at oil burner with me. I was talking with him as he looked over everything and within 15 minutes he had one zone working and a few minutes later fixed our 2nd zone. He new what to look for and was very knowledegable, I have been in this house for over 30 years and never had a person like this, HAT'S OF TO RYMES and to Dave H. s
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Pros:
  • Responsiveness
Anonymous

Very Happy With Delivery Service

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Delivery driver Darren was very courteous. Even though we have a good size hill to climb to get to our tank!
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Pros:
  • Darren did a good job with no complaints
1 comment
Guest

Always get good service very happy with this company

Bobbye Byg
map-marker Guilford, Connecticut

Stay away dishonest

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Had them do a site survey first the guy that came out was an idiot he knew none of the answers he wanted is to call the manager on Monday we did what a joke Joanne proceeded to yell and belittle me for not know anything about propane well I went to college and never had to do manual labor she is upset at the world that she was a loser.
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Keith W Wkc

Have no fear cleaning done and awsome job. Tammy in Goffstown is as easy to get along with as you could ask for.Rob L did a Fantastic job.

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Today was a LONG over due cleaning and was done in no time. Rog L was very knowledgeable and I was pleased with the job he did. Thank You.
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Pros:
  • Customer service
  • There when needed
Anonymous
map-marker Farmington, Maine

Very disappointed with Rymes business practices

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I just received a LP gas fill-up. I never called them, and I still had enough LP for two yrs in my tanks. I also noticed that there was a $6.35 charge on my bill. Went to the office immediately in Lancaster NH to find out what was going on. No one could give me a reasonable explanation for the fee. I think it's time to get the Better Business Bureau involved, as well as, the state reps. and ask them why customers are being billed without any notice about added charges. I'd also like to know why they showed up at my property for a delivery that was not required. (No, I am not on a scheduled delivery).
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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Kimara Xbm

We had Bobby deliver our oil this afternoon very nice guy did a great job very polite welcome back anytime thank you the Doyle family

Anonymous

New Hazard Impact Fee

Rymes is now charging a $6.35 Hazard Impact fee. No notification, no explanation. They just slip it in and expect payment. See June 2019 Consumer Reports cover story on how all kinds of companies are charging hidden fees. I'll get rid of this company asap.
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8 comments
Guest

yes this is *** - no notice - no nothing - $11.62 added to my oil delivery - as if the oil doesn't friggin cost enough!

Guest

yup... now seeing $11.62 'hazard impact' fee with each delivery...

no warning/explanation... presumably for cleaning up oil they spill at the tank? who knows?

not cool though, bad business practice... just *** people off and makes them look elsewhere.

Guest

Received same fee without explanation

Guest
reply icon Replying to comment of Guest-1856189

Just had an Oil Fillup last week with a $11+ Hazard Impact Fee added which I am inquiring about now.

Aracelia Xlx
reply icon Replying to comment of Guest-2097308

I just ordered my first fill this winter. Ordered and pre paid online.

Recipe says paid in full. I checked my bill the day after delivery and it still said paid in full..

Now I get this email a month later saying I owe almost $12 for hazard impact fee.. wtf is this about?

Clevon Ucx
reply icon Replying to comment of Aracelia Xlx

Same! 11.62 turned into $32.30???

I pay IN FULL before delivery! Emailed them. They said it was a flat fee based on pricing determined by management. Plus!

They charged me a 68 cent finance charge!! This is Bovine Excrement.

Aracelia Xlx
reply icon Replying to comment of Guest-2097308

I complained about how it was not included in my pre paid oil fill order- Not until 4 days after delivery did they apparently add it to my account. Today they reversed the charge because it was not included on my bill at the time of delivery, they now have since added a note at the time of making online oil orders. My account now has a credit of 11.62 an I owe zero balance again.

Guest
reply icon Replying to comment of Aracelia Xlx

I just found this explanation on another web site. No it is not imposed by the Government it is something that they do.

I got oil today and got hit with $11.62 on 175 Gallon delivery. Fees & Charges Reg Fee (Sometimes called a Hazardous Materials & Safety Compliance or HazMat Fee) The Reg (Regulatory) Fee partially offsets the rising cost of our compliance with Federal, State, and Local regulations that govern the propane industry’s handling, transportation, and delivery of propane. The Reg Fee covers only a portion of the regulatory compliance costs that Poore’s must bear. The costs include the implementation of compliance procedures, training, and education of employees and, in some cases, the purchase of new equipment in order to comply with applicable regulations.

At Poore’s, we believe in disclosing the Reg Fee as a separate line item on the customer’s invoice.

The Reg Fee helps us to maintain our safety standards, which already meet or exceed Federal, State, and Local regulations. This fee is not imposed by any government agency nor do we pay any portion of the Reg Fee which we collect to any government agency.

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About

Summary

Rymes Propane and Oil is a family owned company that provides the service areas with oil, propane, and heating products. The company was founded in 1969 by Jim and Carol Rymes, and is still owned and operated by the Rymes family. The company provides propane gas and heating oil to customers throughout New Hampshire and portions of Vermont, Massachusetts and Maine through eight branch offices located throughout New Hampshire. Rymes Propane & Oil also sells, installs, and services many types of quality propane gas and oil fired equipment, including furnaces, boilers, heaters and gas fireplaces. In April, 2004, Rymes Propane and Oil, with the support of the NH Department of Environmental Services, opened five Biodiesel stations. The company offers Biodiesel for sale at pumps in Antrim, Greenfield, Keene, Loudon, and Peterborough

Rymes Propane and Oil reviews and complaints

Rymes Propane and Oil is ranked 206 out of 1540 in Utility category

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