Rymes Propane and Oil
Rymes Propane and Oil Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rymes Propane and Oil has 1.9 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Rymes Propane and Oil to a friend or colleague.
- Rating Distribution
Pros: Fact it is family owned, Customer service, Responsiveness.
Cons: No follow up from customer service, Customer service, Incompetence.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rymes Propane and Oil has 1.9 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Rymes Propane and Oil to a friend or colleague.
- Rating Distribution
Pros: Fact it is family owned, Customer service, Responsiveness.
Cons: No follow up from customer service, Customer service, Incompetence.Recent recommendations regarding this business are as follows: "RUN AWAY!", "Call before tank gets to 1/4 full or you may run out of oil.", "USE Another Company".
Most users want Rymes Propane and Oil to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laconia, New HampshireLate E-bill and meter fee
User's recommendation: RUN AWAY!
Gas meter
Missing Fred Fuller
Late fee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lebanon, New HampshirePoor Customer Service and Business Model
Sorry to see the total collapse of this company, the lack of customer service, and the ability to function as a service business will drive this company to the same result as the absorbed Fred Fuller company. We purchased a home with two sources of heat, one oil, and one propane.
We were told by Rymes that they do not deliver oil to Newport, (Find out after the fact that was an incorrect statement) so we decided to consolidate to one company to provide both oil and gas.
In August, we asked RYMES to remove the propane tank which they had just filled in July, we paid the seller for the full tank at the closing.
The tank sat on our front lawn for over a month, fell over twice, we called Rymes and received multiple assurances that the tank would be picked up on XX date. We continued to call, only to be told Rymes had no record of the scheduled pickup. After the fourth call, we finally got them to pick up the tank.
Now the fun begins, they credit us $120.00 less for a full tank than what we paid the seller at closing.... even though the price of propane has risen significantly.
They tell us the check will be sent out in two to three weeks, that was in AUGUST. Two calls later and three hours on hold, we find out that they have no record of picking up the tank... how convenient is that??
Finally, get them to acknowledge they have the tank, they owe us a refund, they need to send us a check, it is now mid-December. December 22nd still no check, call Rhymes back, and we are being told that the check is being cut today and put in the mail.
I will follow up in three weeks when the check still has not been received.
I know, Rymes may think they are the only show in town, but trust me they are not. Not only that, but I will do everything in my individual power to let every individual I talk to know Rymes does not deserve their business.
- High prices
- Incompetence
- No follow up from customer service
Preferred solution: Full refund
User's recommendation: USE Another Company
Automatic delivery isn't automatic
User's recommendation: Call before tank gets to 1/4 full or you may run out of oil.
Need propane 20 percent
Broken Promises, terrible customer service
I was pleased when a representative from this company said they could provide propane service for a generator I am having installed but it has turned out to be a disaster. They said they could provide service in November and after taking a day off from work (and driving 400 miles in one day round trip) to meet them for the site survey and building a level platform to support the tanks and calling them time after time to get an install date I was told yesterday, January 11th that they cant find any propane tanks and will NOT be able service my account so now, two months later, I have a brand new generator but no propane source to power the generator. Of course, in hindsight, I should have looked the the reviews and steer d away from this really bad business so I am partially to blame but I feel obligated to let others know STAY AWAY FROM RYMES PROPANE !!!
- Customer service
- Entire experiance
- Incompetence
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- There rude unknowledgable dismissive with a pass the blaim
Preferred solution: teach your people to respect the customers losing them ends buisness for all
Need propane
The service is impeccable
- Responsiveness
Very Happy With Delivery Service
- Darren did a good job with no complaints
Stay away dishonest
Have no fear cleaning done and awsome job. Tammy in Goffstown is as easy to get along with as you could ask for.Rob L did a Fantastic job.
- Customer service
- There when needed
Very disappointed with Rymes business practices
Preferred solution: Let the company propose a solution
New Hazard Impact Fee
About
Rymes Propane and Oil is a family owned company that provides the service areas with oil, propane, and heating products. The company was founded in 1969 by Jim and Carol Rymes, and is still owned and operated by the Rymes family. The company provides propane gas and heating oil to customers throughout New Hampshire and portions of Vermont, Massachusetts and Maine through eight branch offices located throughout New Hampshire. Rymes Propane & Oil also sells, installs, and services many types of quality propane gas and oil fired equipment, including furnaces, boilers, heaters and gas fireplaces. In April, 2004, Rymes Propane and Oil, with the support of the NH Department of Environmental Services, opened five Biodiesel stations. The company offers Biodiesel for sale at pumps in Antrim, Greenfield, Keene, Loudon, and Peterborough
Rymes Propane and Oil is ranked 206 out of 1540 in Utility category
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I ABSOLUTELY agree with you about these guys. You hit the nail right on the head!
I have noticed multiple charges on my invoices $65+ for "service calls" I never made. When I call to ask what it is, they say "oh oops not sure how that got there" NOW I am being refused delivery (tank has been empty for 2 days) because I owe a balance (the OOPS was never removed) and they refuse to remove it because "I never followed up on it" she is saying there is no record of my calls I made to ask what the charges were for.
Word of mouth is your best advertising? I come in contact with a lot of people and I have a big mouth!!