Rymes Propane and OilComplaints and Reviews

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1.8 Based on 14 reviews
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  • Customers like
    • Fact it is family owned 3
    • Customer service 1
    • Responsiveness 1
  • Customers don't like
    • Way i felt blown off by the ossipee branch 3
    • No follow up from customer service 3
    • Very bad customer service 2
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We have been a customer of rymes for many,many, years, everyone in my family uaes that company. Back in decemeber they delivered double the amount of oil we requested. Thwy admitted it was their mistake, and offered a small discount. When speaking to one of the owners he was rude ans belittling to my husband and i with his choice of words. We did not reach a reasonable agreement and are forced... Read more

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Had my yearly cleaning,the tech said a part needed to be changéd. While going over what ge did my husband asked why was it making a noise that did not before? Tech said it was just from service and would go away. Needless to say the noise got worse as the night went on. It was too the point my whole house was shaking, we had to shut down the whole system and go without heat the night. Called in... Read more

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I use Rymes for my oil and propane. I have had quite a few issues with them an for the most part they have fixed them. Usually it's an overcharge or a forgotten delivery promise. This time it started as an overcharge for PROPANE so I called. A man named Dan answered. He seemed uninterested and in a hurry but said he would reverse the charge. Then quickly tried to hang up. I stopped him and asked... Read more

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This is general guidance for all consumers. If you leave a note here, please specify whether propane or oil. It makes it easier to understand. Currently I am a Rymes customer. Fred Fuller went broke because the business plan was faulty, especially the part where the owner spends money like a drunken sailor. Rymes is on a different business plan. It's a unique type of transaction because you... Read more

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Rhymes has supplied my heating oil for 2 1/2 years. This winter I discovered that I had a hole in my boiler with water running out of it. I called Rymes on Monday and talked with there receptionist. I explained my problem to her and was told she would contact there manager and he would get right back to me. I have now called Rymes twice a day for three days and still have not heard Back from... Read more

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My neighbor is an older woman who has been very sick with bronchitis and lives on a VERY limited income. She contacted the Rhymes Ossipee office to have someone come and fix her Rinnai heater as it was not coming on and the weather was getting cold. She was told it would be 5 weeks before she could get service and if she needed an emergency call there was a large cost to go with it. She... Read more

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Contacted them to get service. Needed tank and a gas range connected. Tech came for a site evaluation and left, saying the office will contact you. Never heard back , so I called the Ossipee office and sent an Email. Got the run around about the supervisor needs to approve this. They claim he never responded to their emails. No gas stove for the Holidays. Oh well will try someone else. Was... Read more

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I started using Rymes for my propane needs a little over a year ago. Right away I found out that their prices were not only competitive, but were far superior to others. Service has been excellent and they've been very responsive to unusual needs as they arose. They recently came to my house to evaluate a setup for connecting my gas grill to the system. I highly recommend them and I will... Read more

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I am a 50% disabled war veteran living in a rented property in Littleton NH. The property I rent has 2 x 100 gallon propane tanks. My lease expires in April and I desperately need some propane for cooking. The manager in Lancaster says that he will only deliver if the tanks are filled, which would cost me in the region of $500 - money that I do not have. I had heard that it was possible to get a... Read more

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one month they charged me 60.00 for a repair the following month I had a oil smell called them the guy walked into the cellar says that's a gas smell left and I was charged $130.00 for that called being a regular customer of Fullers'I was in complete shock.I called spoke to the manager and to no avail.I left RYMES I can't afford their uncaring attitude or unjustified reason for such a price... Read more

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