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2.0 Based on 21 reviews
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  • Customers like
    • Fact it is family owned 3
    • Delivery and service guy 1
    • Responsiveness 1
  • Customers don't like
    • No follow up from customer service 5
    • Way i felt blown off by the ossipee branch 4
    • Very bad customer service 3
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I recently tried to order oil on line - NO option to do so. So I had to call - they delivered next day - GREAT! Then 2 days later, I tried to pay on line with a check - couldn't process. So I tried to use a credit card they had on file...it wouldn't process. WTF? So I sent a message to them. The reply I received the next day was an apology for the inconvenience but the only way to schedule a delivery is via email or over the phone. She... Read more

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Worst company!!! BEWARE!! I called Rymes with an odor coming from my furnace. They sent three different technicians, it was cleaned and NO problems were found. The fumes continued and I was getting nauseated and dizzy. They came back for the third and final time and still no problem was found. Finally I called VAILLANCOURT FUELS and Bryant came right down, he found more than a couple problems and also found that when the technician from Rymes... Read more

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Worst company!!! BEWARE!! I called Rymes with an odor coming from my furnace. They sent three different technicians, it was cleaned and NO problems were found. The fumes continued and I was getting nauseated and dizzy. They came back for the third and final time and still no problem was found. Finally I called VAILLANCOURT FUELS and Bryant came right down, he found more than a couple problems and also found that when the technician from Rymes... Read more

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Well this is very interesting!! Rymes Propane To Pay $47,000 To Settle Consumer Protection Claims: Rymes Heating Oils, Inc., a New Hampshire company, has agreed to pay $31,949 to 387 Vermont consumers and $15,000 in civil penalties to the State of Vermont to settle claims that the company violated Vermont consumer protection laws. The Attorney General found that Rymes was not disclosing all fees in a Fee Disclosure Form as required by Vermont... Read more

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They advertise one price with a giant led sign, then when they deliver they tell you they got the oil from a different town so they charge you more.

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I've switched to rhymes oil because their prices are fair and delivery is fast and easy. I call They deliver I pay cash. Done. It's fast simple and uncomplicated. To be honest I'm surprised to see so much negative feed back. Hope you get better results. I have to enter ar least 100 words to post this review so read no further unless your bored to death. This is strictly killing words. I'm used to the KISS method. Keep. It. Simple.... Read more

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They covered 50% of the balance in question. They sort of apologized. I had to get oil from a separate company because they did not give me heads up that their delivery was going to be late and done on Monday instead of Friday. They had not communicated in the past that they would deny delivery, so I was coming from a historical record of no delivery so what could I do. So I may now have an issue with my contract as it has been a light... Read more

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I called in Sep or Oct for a routine furnace cleaning and was told they couldn't come til January, which I thought seemed a bit long. When the guy finally came it took twice as long as it should have (normally takes them an hour and costs about $130-150). The tech was very condescending, even trying to tell me how to change the batteries in my thermostat. (I installed them myself, I think I can figure out how to change the batteries,... Read more

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Ran out of oil three times on auto delivery

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Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at the beginning of each winter season, I sign up for the season and sign a contract. Before the season starts we top off. So I called to do so, and they said you cant do that... Read more

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